Guest Services

Welcome to Swissotel Merchant Court

Guest Services


Babysitters are available by appointment at a fee. To arrange for this service, please contact our Front Office team preferably one day in advance.


Bell Staff
Baggage service and luggage storage are available at the Bell Desk located on Lobby Level.


Check-In / Check-Out
Check-in time is 3.00 pm while check-out time is 12.00 noon. Please contact the Front Desk or Swiss Service if you need to arrange for a late check-out (subject to room availability).


Please contact the Concierge (located on Lobby level) to book sightseeing tours, request flight re-confirmation and make travel arrangements.


Currency Exchange
Exchange of selected foreign currencies and traveller’s cheques is available at the Front Desk Cashier.


For security reasons, the guest floor elevators are only accessible with your room key card.


Internet Facilities
Enjoy easy broadband connectivity and access to a spectrum of Internet-related services your room.


Laundry Services
A 24-hour self-service launderette is located at Level 2. All washing machines are pre-loaded with washing detergent for your convenience. You can purchase tokens from the Front Desk Cashier and Spa Reception to use the machines.

Laundry, dry cleaning and pressing services are also available at a fee. Items sent in before 10.00 am will be returned to you by 7.00 pm on the same day. Express service is also available.


Lost & Found
If you have misplaced a personal item, please contact our Front Office team for assistance.


Medical Services
If you require medical attention, please contact our Front Office team for assistance.


Mini Fridge
All our guest rooms are equipped with an in-room minibar.


The hotel provides two levels of basement for parking.


Postal Services
Our Concierge team will be able to assist with packing and mailing services. Postage stamps can be purchased at the Concierge as well.


Room Service
24-hour In-room Dining Service is available.


Safe Deposit Boxes
For your convenience, an in-room safe is located inside the wardrobe. Please ensure all valuables and money are secured. Larger safe deposit boxes are also available at the Front Desk. (Under the Innkeepers Act, Chapter 139, Part 1, Section 3(1), the hotel’s liability for any loss or damage to goods or property is limited to a maximum of S$500 nett)


Swissotel Kids Room
Connecting or adjoining rooms are available for guests travelling with kids, providing complete convenience for your family. For some family fun, guests may request for the Swissotel Kids Room set-up in one of each connecting or adjoining rooms. The guest room is specially decorated with kids-friendly amenities and promises loads of merry for kids aged 2 to 12 years. Please contact our Reservations team to learn more.


Tax Information
A 10% service charge and prevailing government tax are added to your account.


Transportation Services
Airport transfers or taxis can be arranged at the Concierge.


MapMap Maps & Directions
  • Australia
  • 1 800 121 043
  • China
  • 4001 200 636
  • rance,Metropolitan
  • 00 800 6379 4771
  • Germany
  • 00 800 6379 4771
  • Switzerland
  • 00 800 6379 4771
  • UnitedKingdom
  • 00 800 6379 4771
  • HongKong
  • 800 90 8276
  • India
  • 1800 100 8147
  • Japan
  • 0120 951 096
  • Singapore
  • 1800 232 5901
  • UnitedStates
  • 1 800 637 9477
  • Canada
  • 1 800 637 9477
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All reservations on enjoy a room upgrade* and late checkout*. *Subject to availability upon arrival. Limited time offer.