Guest Services

Welcome to Swissotel Krasnye Holmy

Guest Services


Bell Staff
Bellmen are located at the main entrance of the hotel. They will be happy to assist you with porterage and luggage storage.


Check-In / Check-Out
Check-in time is 2.00 p.m.
Check-out time is 12.00 noon.


Concierge Services
Our professional Concierge is always at your disposal to arrange any little detail of your trip: to book plain and train tickets, tickets to the best city performances or a limousine with professional driver for transfers and excursions and much more.


Currency Exchange
An ATM and a 24 hour currency exchange office are located in the lobby of the hotel, near the Front Desk.


For security reasons, the guest floor elevators are only accessible with your room key card.


Gift Shop
Gift shop is located in the lobby of the hotel. offers a wide range of postcards, travel guides and souvenirs.


Internet Access
Complimentary WiFi is available in all guest rooms and public area.


Our Housekeeping department will be pleased to take care of your special requests such as: Baby cot, laundry service, anti-allergenic bed linen, dry cleaning, air freshener, pressing service, pillow service and more.


Laundry Services
Laundry and dry cleaning services are available seven days a week. Please contact Housekeeping before 9.30 a.m. for same day delivery and your items will be collected accordingly. Please fill in the laundry form with your name, your room number and the number of items. With our Express service available daily from 7.00 a.m. until 6.00 p.m., your garments will be delivered within 4 hours and a surcharge of 50% will apply.


Mini Fridge
Your in-room minibar is stocked daily.


Swissotel Krasnye Holmy Moscow offers 95 parking spaces. The costs for the hotel guests are 300 RUB per hour and 1,500 RUB per 24 hours.


Postal Services
Please contact Concierge Desk to send a letter or a postcard to your friends and family.


Pet Policy
Accommodation with pet has to be agreed with the hotel management.


Room Service
We offer you 24-hours Room Service with a wide range of food and beverages. The Room Service will be charged with an amount of 10% of your order.


Safe Deposit Boxes
Every room provides a safe deposit box with a plug. Swissotel Krasnye Holmy Moscow takes no responsibility for valuables left in your room.


Swissotel Kids Room
Swissotel Krasnye Holmy Moscow offers Kids Rooms for children from 0 – 17 years of age. Accommodated in two connecting or adjoining rooms, your kids are just one door away and appreciate the room set up with age specific linen, toys and amenities. Click here to learn more.


Tax Information
All prices for guest rooms are subject to 18% of VAT.


Transportation Services (i.e. Airport Transfers, Car Rentals, etc)
Whether you need to go to the airport, to a business meeting, to a shopping mall or just wish to do some sightseeing in the city, we are glad to offer you the comfort of travelling by an executive or business class sedan with a personal driver. Please call Concierge to make an order 30 minutes before your dispatch time at +7 (495) 2215353 or email us at


Wheelchair Accessibility
Most areas of the hotel are accessible to those using wheelchairs. Furthermore Swissotel Krasnye Holmy Moscow offers 3 disabled friendly rooms.

MapMap Maps & Directions
  • Australia
  • 1 800 121 043
  • China
  • 4001 200 636
  • rance,Metropolitan
  • 00 800 6379 4771
  • Germany
  • 00 800 6379 4771
  • Switzerland
  • 00 800 6379 4771
  • UnitedKingdom
  • 00 800 6379 4771
  • HongKong
  • 800 90 8276
  • India
  • 1800 100 8147
  • Japan
  • 0120 951 096
  • Singapore
  • 1800 232 5901
  • UnitedStates
  • 1 800 637 9477
  • Canada
  • 1 800 637 9477
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All reservations on enjoy a room upgrade* and late checkout*. *Subject to availability upon arrival. Limited time offer.