Guest Services

Welcome to Swissotel Kunshan logo

Guest Services


Bell Staff
Bellmen are located at the main entrance of the hotel. They will be happy to assist you with porterage and luggage storage.


Business Centre
Our Business Centre at the Executive Club lounge is available from 6:30am to 11pm. Facilities include two complete workstations with printer and high speed internet access.


Check-In / Check-Out

  • Check-in time is 2.00 p.m.
  • Check-out time is 12.00 noon.


Concierge Services
Our Concierge will be pleased to assist you with your individual Kunshan programme. Please contact us at Tel +0512 5788 5610 or email for sightseeing tours and more.


Currency Exchange
Foreign currency (maximum value RMB 2000 per day) may be exchanged at the Front Desk at the hotel's current exchange rate.


Swissotel Kunshan currently has 4 guest elevators.


Internet Access
Complimentary internet access and free WiFi is available in all guest rooms and public area.


Our Housekeeping department will be pleased to take care of your special requests such as: Baby cot, laundry service, anti-allergenic bed linen, dry cleaning, air freshener, pressing service, pillow service and more.


Laundry Services
We offer you dry cleaning service from Monday to Sunday. Please contact Swiss Service at “0” for same day delivery and your items will be collected accordingly. Please fill in the laundry form with your name, your room number and the number of items.


Medical Services
If you need medical service, please contact Swiss Service at “0”. Please notice that by law we are not allowed to issue painkillers or similar. Should you need any medicine, we will arrange to pick it up on your behalf from a nearby pharmacy. Swissotel Kunshan takes no responsibility for any related consequence.


Swissotel Kunshan offers 100 parking spaces for hotel guests.


Pet Policy
Currently Swissotel Kunshan is a non-pet hotel.


Room Service
We offer you 24-hours Room Service with a wide range of food and beverages. Menu can be found in the Room Directory.


Safe Deposit Boxes
Every room provides a safe deposit box with a plug. Alternatively you may use the hotel safe at the Front Desk. Swissotel Kunshan takes no responsibility for valuables left in your room.


Swissotel Kids Room
Swissotel Kunshan offers Kids Rooms for children. Accommodated in two connecting or adjoining rooms, your kids are just one door away and appreciate the room set up with age specific linen, toys and amenities. Advance booking required.


Tax Information
All prices are including value added tax and service. Please refer to different outlets regulation or ask hotel staff for more details.


Transportation Services (i.e. Airport Transfers, Car Rentals, etc)
Rental car service, limousine service or airport transfers can be arranged by our Concierge. Prices are on request. Please contact us at Tel. +0512 5788 5610 or email


Wheelchair Accessibility
Most areas of the hotel are accessible to those using wheelchairs. Furthermore Swissotel Kunshan offers 2 wheelchairs and 2 disabled friendly rooms.

MapMap Maps & Directions
  • Australia
  • 1 800 121 043
  • China
  • 4001 200 636
  • rance,Metropolitan
  • 00 800 6379 4771
  • Germany
  • 00 800 6379 4771
  • Switzerland
  • 00 800 6379 4771
  • UnitedKingdom
  • 00 800 6379 4771
  • HongKong
  • 800 90 8276
  • India
  • 1800 100 8147
  • Japan
  • 0120 951 096
  • Singapore
  • 1800 232 5901
  • UnitedStates
  • 1 800 637 9477
  • Canada
  • 1 800 637 9477
Placeholder Photo

All reservations on enjoy a room upgrade* and late checkout*. *Subject to availability upon arrival. Limited time offer.