Guest Services

Welcome to Swissotel Berlin

Guest Services


Our Front Desk will be pleased to assist you with reliable babysitter arrangements. Please note that we arrange this service on behalf of our guests. Swissotel Berlin accepts no responsibility for any injuries, damages or other claims resulting of or caused by service or the babysitter. For a babysitter arrangement, please contact the Front Desk at Tel +49 30 22010 2217 or email us.


Bell Staff
Bellmen are located at the main entrance of the hotel. They will be happy to assist you with porterage and luggage storage.


Business Centre
Our Business Centre at the Front Desk is available to you 24 hours a day at no charge. Facilities include two complete workstations with printer and high speed internet access.


Check-In / Check-Out

  • Check-in time is 3.00 p.m.
  • Check-out time is 12.00 noon.


Concierge Services
Our Front Desk will be pleased to assist you with your individual Berlin programme. Please contact us at Tel +49 30 22010 2217 or email us for musical and theatre tickets, sightseeing tours and more.


Currency Exchange
Foreign currency (maximum value Euro 200,00 per day) may be exchanged at the Front Desk at the hotel's current exchange rate.


For security reasons, the guest floor elevators are only accessible with your room key card.


Internet Access
Complimentary internet access and free WiFi is available in all guest rooms and public area.


Our Housekeeping department will be pleased to take care of your special requests such as: Baby cot, laundry service, anti-allergenic bed linen, dry cleaning, air freshener, pressing service, pillow service and more.


Laundry Services
We offer you dry cleaning service from Monday to Sunday. Please contact Housekeeping before 8.00 a.m. for same day delivery and your items will be collected accordingly. Please fill in the laundry form with your name, your room number and the number of items. For laundry delivered to Housekeeping between 8.30 a.m. and 1.00 p.m. for same day delivery, a surcharge of 50% will apply. On Saturdays 50% surcharge will apply, on Sundays and bank holidays 100% surcharge will apply.


Medical Services
If you need medical attendance, please contact the Front Desk or the Manager on Duty day and night. Please notice that by law we are not allowed to issue painkillers or similar. Should you need any medicine, we will arrange to pick it up on your behalf from a nearby pharmacy.


Swissotel Berlin offers 150 underground parking spaces. The costs are EUR 23,00 per 24 hours.


Pet Policy
Pets are welcome at Swissotel Berlin. The charge per pet starts at EUR 25,00 up to EUR 50,00 - depending on pet‘s size.


Room Service
We offer you 24-hours Room Service with a wide range of food and beverages. The Room Service will be charged with EUR 3,00 per order.


Safe Deposit Boxes
Every room provides a safe deposit box with a plug. Alternatively you may use the hotel safe at the Front Desk. Swissotel Berlin takes no responsibility for valuables left in your room.


Swissotel Kids Room
Swissotel Berlin offers Kids Rooms for children from 0 – 17 years of age. Accommodated in two connecting or adjoining rooms, your kids are just one door away and appreciate the room set up with age specific linen, toys and amenities. Click here to learn more.


Tax Information
All prices are including value added tax and service. Please note that for leisure guests travelling to Berlin an extra city-tax of 5% on the net room rate applies.


Transportation Services (i.e. Airport Transfers, Car Rentals, etc)
Rental car service, limousine service or airport transfers can be arranged by our Front Desk. Prices are on request. Please contact us at Tel. +49 30 22010 2217 or email us.


Wheelchair Accessibility
Most areas of the hotel are accessible to those using wheelchairs. Furthermore Swissotel Berlin offers 3 disabled friendly rooms with roll in showers.

MapMap Maps & Directions
  • Australia
  • 1 800 121 043
  • China
  • 4001 200 636
  • rance,Metropolitan
  • 00 800 6379 4771
  • Germany
  • 00 800 6379 4771
  • Switzerland
  • 00 800 6379 4771
  • UnitedKingdom
  • 00 800 6379 4771
  • HongKong
  • 800 90 8276
  • India
  • 1800 100 8147
  • Japan
  • 0120 951 096
  • Singapore
  • 1800 232 5901
  • UnitedStates
  • 1 800 637 9477
  • Canada
  • 1 800 637 9477
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All reservations on enjoy a room upgrade* and late checkout*. *Subject to availability upon arrival. Limited time offer.