Guest Services

Welcome to Swissotel Al Maqam

Guest Services

The finest quality, reliability and hospitality are the foremost tenets of Swissotel Al Maqam Makkah.
The panoramic view of the city and exceptional state-of-the-art details of the 1,624 guest rooms, international cuisines, tea lounges and coffee shops. It all makes Swissotel Al Maqam Makkah the ultimate place to aim during Hajj & Umrah, or to relax with your family in the holy city.

Bell Staff
Bellmen are situated at the main entry of the hotel. The bell staff will be happy to take care of porterage and luggage storage for you.

 

Check-In / Check-Out

  • Check-in time is 16.00 p.m.
  • Check-out time is 12.00 noon.
  • Circle members’ express check-in & check-out.

 

Concierge Services
Our Front Desk will be pleased to take care of your special requests, please contact us at: Tel +966 (12) 571 XXXX

 

Currency Exchange
The Front Desk will be glad to exchange foreign currency (maximum value S.R. 5,000 per day) at the hotel’s current exchange rate.

 

Elevators
The guests have access to the guest floor elevators at all the times.

 

Housekeeping
Our Housekeeping service will be happy to take care of your distinct requests such as: laundry service, dry cleaning, air freshener, pressing service, pillow service and others.

 

Internet Access
Paid internet access and WIFI is available in all guest rooms and public area.

 

Laundry Services
Dry cleaning services is available for you during the whole week (daily). Kindly contact Housekeeping and hence your items will be collected. Please complete the laundry form with your name, the room number and the number of items.

 

Medical Services
Please contact the Front Desk or the Duty Manager day and night if you need medical assistance.

 

Mini Fridge
Mini fridge is available in all the rooms and suites with a broad choice of snacks and beverages.

 

Room Service
Our 24-hours Room Service offers you a broad choice of food and beverages.

 

Safe Deposit Boxes
Every room provides a safe deposit box with a plug. The hotel safe at the Front Desk is also available for you. Swissôtel Al Maqam Makkah takes no responsibility for valuables left in your room.

 

Transportation Services
Our Front Desk can arrange for you a rental car or limousine service, as well as airport transfers. Prices are available upon request.

 

Wheelchair Accessibility
Those using wheelchairs can access most areas of the hotel.

MapMap Maps & Directions
  • Australia
  • 1 800 121 043
  • China
  • 4001 200 636
  • rance,Metropolitan
  • 00 800 6379 4771
  • Germany
  • 00 800 6379 4771
  • Switzerland
  • 00 800 6379 4771
  • UnitedKingdom
  • 00 800 6379 4771
  • HongKong
  • 800 90 8276
  • India
  • 1800 100 8147
  • Japan
  • 0120 951 096
  • Singapore
  • 1800 232 5901
  • UnitedStates
  • 1 800 637 9477
  • Canada
  • 1 800 637 9477
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BOOK SMART, STAY SMARTER
All reservations on Swissotel.com enjoy a room upgrade* and late checkout*. *Subject to availability upon arrival. Limited time offer.